If you see a power line on the ground, don't assume that it is not energized or that it is insulated. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Responsible . Then Call Us. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Hope this helps you out. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Don't worry, we'll never do that as it might cut into our profits for the quarter. Search accounts based on account number, or chat online. Press Enter to send it. In the top right corner, you'll see a little chat icon near the bell icon. Verizon Business customers. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Marion County officials report storm has passed leaving widespread wind How Do I Report a Problem with My Comcast Landline? - GetHuman A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Please send us a direct message to "Xfinity Support" with your full name and address. Performance & security by Cloudflare. Hello @user_300363 and thank you! Internet Security with Xfinity - Report Abuse When asked if you want to order new service, say "No." I suspect it's an old wire). Scan this QR code to download the app now. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Ask for the Comcast liason. For immediate assistance, check out the Xfinity Assistant. Select Restart Modem to begin troubleshooting. How do I know if my home is wired for Comcast? Should you experience further issues, please create a new post. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Question: Does Comcast Hve To Repair A Cut Cable Line What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Press Enter to send it. It's a hazard to pedestrians and vehicles! Our community is your official source on Reddit for help with Xfinity services. To qualify for the credit, customers must: 1. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Report Issues with Your Xfinity Services - Xfinity Support The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. came out and verified that it isn't live. Welcome to the Xfinity community! Stay at least 35ft away from any downed wires during cleanup and other activities. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. We have made changes to keep employees safe so response and call times may be longer than usual. You aren't allowed to. Hope this helps you out. I have a downed wire in the middle of the street. Two delivery trucks have had close calls recently. There may be a 60 day notice cancellation fee for your service. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. How much notice do you need to give Comcast to cancel? It's not the power line and I don't think it's the regular cable either because there's no service outage. You have to sign up for gig service and sign a 2 year contract first. With our new Xfinity support chat, you do not need to input the name of a person. Emergencies and Safety | Consumers Energy Talk to Us. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Downed Wires | Baltimore Gas and Electric Company Tips in case of an outage What if my power is out? Thank you for bringing this issue to our attention. Hi, @user_af7a95. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Call 911, which will get the FD out to asses the wire (s). Our community is your official source on Reddit for help with Xfinity services. When should we expect this to be corrected? Select Start Troubleshooting to begin your modem restart. How do I get Comcast to come deal with this? I have followed these instructions and sent the private message on 6/1/21. Please contact the moderators of this subreddit if you have any questions or concerns. I am extremely frustrated this issue has not been of the upmost importance to your company. Payments are posted to your account after 5:30 p.m. on the day they are received. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Comcast Xfinity problems in the last 24 hours. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. I really appreciate you being a member of the Comcast Family! Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. how to report downed wires | Xfinity Community Forum First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. We have made changes to keep employees safe so response and call times may be longer than usual. Sound the horn, roll down your window and call for help. Occasionally there is a mix up and Comcast forgets to bury the drop. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. You can report an issue by going to the Xfinity Status Center. Contact Comcast and let them know of the down landline problem. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Call us at 800-477-5050. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Thanks. Id give them a ring. 3.) Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. and our Then, call PG&E at 1-800-743-5000. I have a downed line in my front yard. -You are responsible for the "mast," the . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I explained this to the rep when I called to cancel. My electric company has been out already and have told me that it is Comcast's issue. Cloudflare Ray ID: 7a2ad44e3df86ef8 Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Please call this number (855) 307-4896 to set up your service. This website is using a security service to protect itself from online attacks. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. We have made changes to keep employees safe so response and call times may be longer than usual. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Call us anytime at. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Downed power lines and safety after a storm - CenterPoint Energy A drop-down list appears. Can you direct message your name and address? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Report or View Outages; Other Contacts; General, Business, Landlord, . We ask for direct messages because we can't post personal information in public. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Report it online using Xfinity Assistant. if the line is damaged, to reconnect service they'd probably be running a new line anyways. . 1 6 Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. It may be used in setting the FCC's priorities for regulating companies like Comcast. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Then it tells me it can help me better if I sign in. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Usually 911 dispatch has unlisted numbers for utilities. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Say "No account." Their credit are expensive and for them to delete for no reason given is full fraud and Theft. You may have to enter a lot of personal information to get connected, including your ZIP code. It has been severed months ago and left hanging. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I don't have AT&T, or a landline. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Call 9-1-1 immediately to report a fallen power line. Report an Outage | PECO - An Exelon Company - PECO Energy Company Let us know. Woman battles Comcast over downed line - WSAZ Massive outages do occur because of problems such as storms, floods etc. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Click the direct message icon, 2. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. What to do if you see a downed power line - Pacific Gas and Electric . Report Downed cable line | Xfinity Community Forum To confirm, are the wires in question still low-hanging by chance? How to Reach a Real Person at Comcast/Xfinity. Please help before someone gets hurt. Contact Us - Customer Service Phone Numbers & Chat | Frontier Who removes tree branches resting on utility cables in easement? Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I can't get into my property because the line is blocking the drive way. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Press question mark to learn the rest of the keyboard shortcuts. An official employee, such as myself or whoever is first available, will respond. Throughout our history, DISH has always put customers first. 2 1 RR ryanray.rr81 Visitor 2 Messages Downed Power Line. There appears to be no other way to contact comcast/xfinity. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Sky News - Wikipedia Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Press 0 a lot. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages I also appreciate you taking a moment out of your day to reach back out to our team! How to report a down or damaged CenturyLink line. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. New comments cannot be posted and votes cannot be cast. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Provide your account info and say, Line is down., Dont have AT&T service? Call 800.288.2020. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Dial 333 to get connected to a customer service representative. You can email the site owner to let them know you were blocked. If you smell natural gas or see downed power lines please do NOT use this page. We've had a downed wire touching our building for about two months at this point. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Write your 17-digit account number on the "For" line of your check or money order. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit If you absolutely need to have it removed, consult with an electrician before doing so. Call BGE at 1-877-778-2222 to report any downed electrical lines. ET. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Cookie Notice Reporting this to comcast seems to be a problem. I am a bot, and this action was performed automatically. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. If you are experiencing problems with Comcast Xfinity, please submit a report below. ARA - Utility Regulation - Houston Report it as a hazard to your local PD, maybe they have a better contact. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. I am a bot, and this action was performed automatically. I am at a loss. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. God forbid this huge company actually provide a phone number where you could talk to someone. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Xfinity Customer Service - Contact Us Create an account to follow your favorite communities and start taking part in conversations. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sky News is a British free-to-air television news channel and organisation. It's in front of my yard, and it goes across the street. Comcast: Cable wires are hanging very low across our - GetHuman Stay put and call 911. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Comcast Xfinity Outage Report Is The Service Down? If you have questions about your services, we're here to answer them. Can you please send us a Modmail message with your first and last name and full address? Asking on behalf of my place of business. A drop-down list appears. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Companies respond better when others are watching. By selecting Accept all, you consent to our use of Cookies. How to report a downed wire if I'm not a customer? Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. First Call 9-1-1. For more information, please see our Comcast does not do tree trimming. Get in touch with Comcast Business. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. I called on 7/20/21 to report this issue and no-one has been to fix the wires. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. We can assist you with getting a ticket opened to let our amazing local team know. Voting closed 14. Update on June 10, 2021. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Include the words "Firewall Investigation" in the subject line. I have a downed wire in the middle of the street. Thank you so much Anthony for sending us over those details and the Modmail. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Genius. DO NOT TOUCH downed lines or anything they are touching. The wires at my rental property are on the ground. We have all the tools to help with your cable line and make sure it gets taken care of. Thank you for reaching out to our forums community, its great we can connect this way! If the center conductor of the cable is solid copper, it carries it quite well. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Do not send the firewall logs as an attachment. The tree and the cable are both on the grass verge next to my property. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Thanks! Enter another ZIP to see info from a different area. A drop-down list appears. Contact Customer Service at (800) 391-3000. Never touch a downed overhead electrical line. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Xfinity Status Center - Check for Service Outages In Your Area We're sorry that didn't solve your issue. How to report a downed wire if I'm not a customer? Who do you call for a downed cable line? To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. 1. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words How to stay in touch with Verizon during an emergency You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. How do I talk to a real person at Comcast? Privacy Policy. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Help and Support Topic | Comcast Business Support How do I report an above ground cable down? Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you!
Morristown Airport News, Articles H
Morristown Airport News, Articles H