stubhub refund policy change

I do NOT want a coupon I want my money. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. i have attached the information from the venue. Sams Club vs. Costco Which One is Better for You? That's literally the only way you can get your money back from these thieves. Please help me. Stub hub has failed its customers once again with a terrible return policy. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. But by the end of March, refunds were suddenly gone. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. Describe your scenario and include any supporting evidence. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. They said there was nothing else that they could do. Will I be able to get a refund . Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This was an unauthorized, unreasonable charge. DO NOT let Stub Hub take advantage of you! Have you made a mistake by purchasing an excessive number of tickets? They bought tickets with promise of money back if the event does not occur. DON'T BUY ON THEIR PLATFORM!!! StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. Include the reason for the refund and any supporting documentation. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Customer service all the way to your seat, 2000-2022 StubHub. However you may visit Settings to provide a controlled consent. Called stubhub, no help! European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. StubHub's no-refund policy leaves ticket holders fuming - WCPO Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The cookie is used to store the user consent for the cookies in the category "Performance". They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. View Levi's Stadium Ticketback Terms. UPS delivered my tickets, but now I can't find them. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? April 1, 2020 StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money StubHub refunds: How to get cash instead of credit for events | khou.com YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Up the food chain with a supervisor, still nothing. Dworsky says he hopes she'll intervene. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. Donno what to do. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 I would like to receive a refund. Now they are saying they will give us a coupon for events canceled. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Don't do it! I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Your email address will not be published. This all happened within an hour after the person bought them. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. I purchased tickets to the Olympic gymnastics trials in January 2020. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. StubHub refund ruling highlights Calif. precedent companies despise After the switch, you will enter the email address you use to access the community in order to reset your password. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. These cookies ensure basic functionalities and security features of the website, anonymously. Contracts are contracts. Solved: Refund in Progress - StubHub Community The buyer gets refunded fine, but why I am being charged their refund? Get the latest news on COVID-19 delivered to you. Tickets were either never delivered or arrived late. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. That's not their fault, that's your fault. I'm upset at this it's fraud, Just want your attention. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. At NO stage did they advertise this game as a TBA or TBC date and time. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. About WSJ. StubHub stopped guaranteeing cash refunds. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. It's not fair to the seller or stubhub. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . Stubhub stole $770 from. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Seller listed tix he didn't actually have. "I finally got a supervisor on the line and he said 'No. "If you have tickets to a show that is postponed, you will be able to select your refund . I have been attempting to contact you several times regarding ticket order #553613638. Wrong seats. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. LAST time I purchase tickets through StubHub. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Called them and they said the venue had not marked those seats as obstructed. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. 5. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. I don't know how your company seems to think that 120% is of equal value or better. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Major League baseball canceled the game and StubHub changed its policy. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Obviously the concert was canceled and I would like my money refunded. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. There were several other people at the event that had the same problem. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. From that StubHub wallet page you can request a refund instead of keeping the credit. StubHub changed its fine print on March 25, offering most customers just a credit. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. It means they ripped me off, I guess. The 4 tickets were then sold to 2 customers. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Terrible Service! "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. By clicking Accept, you consent to the use of ALL the cookies. Covid-19: What to do if you have tickets to an event that is canceled "The company even repeated that promise of full refunds in an email sent to Cormier in early March. I purchased tickets to an event that has been postponed twice the second time being indefinite. Congratulations, Stubhub. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Putting the money back in StubHub's money-back guarantee. I purchased tickets to the Olympic gymnastics trials in January 2020. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. I would advise taking this route to get resolution from StubHub. Will never use Stibhub again unless I get a full tefundk. Said cancellation was glitch. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Set your price or use our recommended price and tap List tickets. After placing me on hold they said, the tech reviewed it and it did show on the website. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Shame On You. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. The credits are valid through the end of 2022. The 3 tickets totaled close to $600. and did I get a refund?!? StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. I would like a refund!!! However, from the date selection to the purchase the date was changed. Part of my frustration is money lost but it's also abt the integrity of the company. You will enter your community username and new password and done! Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. No where does it state that you needed to be a student at the school to use these. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Hi, @Fatsuma! 2023 The Hollywood Reporter, LLC. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . It is taking Stubhub about 120 days to process refunds. I agree. Just notified by email of event cancellation for Atlanta United vs Orlando. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. IndustryLegalTop Story Can I change, cancel, or get a refund for my tickets after - SeatGeek Not only did it ruin our night, but it also cost us a lot of money for nothing! I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. If you sell on Stubhub they will waive the sellers fee. However, if it's not in your name you can't get this done. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. After the switch, you will enter the email address you use to access the community in order to reset your password. They said the money had already gone to the seller which is pure BS. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Overall awful experience with only one of four tickets received for $500. Required fields are marked *. I want my money back I am not thinking about other events that might take place in the far away future. We greatly appreciate our communitys patience and understanding during this extraordinary time.. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Last Updated on June 24, 2020 by Dave Clark The refund will typically process within 5 to 8 business days. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I want to know what the point of the "protection plan" is that they have? Called back for refund. This cookie is set by GDPR Cookie Consent plugin. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. also the card I used to buy them I no longer have. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. But by the end of March, refunds were suddenly gone. Following backlash from customers, the ticketing company responded in a statement this week. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Select the ticket group you'd like to sell. Contacted the event, and they said the wristband was already registered to someone else. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. View Vivid Seats Refund Policy. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. Is it still taking 120 days? Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. I don't even have an account, never purchased tickets but some thief stole my card info. Needless to say, this concert never happened. The parking pass was sent to me with in 5 mins. I lost my tickets. On March 7th, StubHub emailed Marrali a copt of its refund policy. We wasted our night , took off of work and lost our ticket money. Most of us didn't leave yet! The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. I will never use stubhub again. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? What does "100% guaranteed" mean these days? Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Email is another option for requesting a refund. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? I called stub hub because my brother got the wrong seats for a concert. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. This settlement ensures that consumers will receive the refunds that they are entitled to.. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. the issue is on her radar and anyone affected should file a complaint with her office. They said if I disputed it with my CC company they'll cancel my account with them. Stubhub is such a ripoff. If there is any changes to that, all affected buyers will be notified via email.