I consistently receive this warning: whenever I try. to know I'm not alone. 15h24. P.S. Can I move my BT Email address to another account? On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. 19h32. Sky allows former customers to keep their email account free of charge and indefinitely. 26-08-2021 Thanks for the super fast analysis and reply. . Unfortunately, it did not work. Surely other services would similarly suffer. 19-12-2022 While members are not getting emails, they do appear as posts on the Google Groups page. We do not write articles to promote products. This has made me want to look a bit further and so I found the Community. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I have entered the SMTP and IMAP details correctly but it still won't send. 23-04-2021 You may have to register before you can post: click the register link above to proceed. on Though any rejection on our side should be returned back to the sender as a bounce. What can we help with? Just goes straight to outbox, then tries to send . Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Those who leave have their email account terminated and closed 90 days later. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. I have cleared cache and data. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on 16:52 EST 04 Mar 2023 In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. If that doesn't fix the problem, see the next section. The worrying thing is I don't know how many other emails I'm not receiving. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. It is they that should investigate why other email providers don't have this problem. We understand that you are experiencing issues sending emails. by Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. You can link any BT email address to another broadband or Premium email billing account. Sadly not the same as my experience. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. One further piece of information. I exited and restarted Mail and was then able to send emails again. 11h05. BT L1 agent wasn't able to resolve and it has been passed to their email support team. If I go into iCloud web page, then I can send and receive as normal. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). By posting your comment you agree to the house rules, The comments below have not been moderated, By
10-07-2019 I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. So, I did checked around it seems that smtp is not working. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. No disrespect intended as your advice is probably based on years of experience of BTs service! At my age, I just don't have the energy to set up a new email address and tell everyone.'. My email is not sending from my iMac (iCloud). After 6 mos., if selected you will be billed $10.99/mo. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Do other emails they send get to where they need to go? [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Have you had the chance to try the steps in the article below? 2 users liked/thanked this post: Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake on We shall never know, but fingers are firmly crossed that the service will return to normal. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. on I have deleted the app and reinstalled it. Thank you anyway. 1) Set up an email address with a free service. That helps us fund This Is Money, and keep it free to use. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Many customers find the BT community forum is a great way of getting help. MisterW, bobpullen. Thanks for your reply, Townman and thanks to Anne too. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Below is an article to help guide you through the process. Here are some answers to help you. All postings and use of the content on this site are subject to the. We have received reports that emails to btinternet.comemail addresses are being blocked. One of the mails having been sent as long ago as April 4th. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. The problem usually resolves its self in a day or two. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on I can't afford the risk.'. What does this mean? 14-07-2019 For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 14-07-2019 After 3 years, then-current everyday prices for all services apply. I cannot send even the simplest of messages this morning. Your post does not go to BT. Our Gmail accounts work on all our devices. To start the conversation again, simply That sounds like something has been stuck in a queue somewhere. The other two people that are having the same problem are using Samsungs, but haven't said which model. 14h17, on Also, the web interface seems to be working just fine. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. None of the posts I have seen are the same as my problem however. 5) Set up an auto-responder message on your old email address. Send yourself a test email. Please check your email settings. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Accounts that are inactive for six months . 15h04. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Gmail and Outlook are two of the most popular. I've got a "failed delivery message". We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. Maybe that's the issue, although there has been no problem up until yesterday.
When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". Does anyone have any other suggestions please?? I've got a "failed delivery message". When this happens. Hopefully, we can get this resolved quickly. I have a group of 14 people set up under Outlook 365. Delays in Emails being delivered can arise from a multitude of reasons. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. BT Email - best practices for postmasters and senders of email. 3 users liked/thanked this post: After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 'All of my contacts have it. BT need to deal with this at a high level, NOT an individual user's account. 26-08-2021 ask a new question. TalkTalk allows you to access your email account for 12 months after you switch. 26-08-2021 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 23-04-2021 6) Make a list of all of the accounts and logins that are linked to your old email address. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. By
I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. That is because he has a Virgin Media email address, which would be deleted if he switched away. Examination of the message heads of the delayed emails might be informative. 17h33. 13h18. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password I cannot find an obvious way of asking bt about this! I have exactly the same problem and would love to get a solution. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Log in issues. on About 4 days letter I get a reply saying the message could not be delivered. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.
I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem.
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